Last Updated: May 15, 2020
We are pleased that you have elected to visit this Website (referred to herein as the “Website” or the “Site”), operated by, or on behalf of, MomoIP, LLC on its own behalf and on behalf of its affiliated entities (collectively, “Momofuku”, “us” and “we”). Momo Holdings, LLC and its affiliates and related companies (collectively, “Momofuku”).
Country-specific and State-specific Privacy Policies
Data protection and privacy rules differ worldwide. For this reason, and in certain cases we have to change our privacy practices due to specific legal requirements in countries where we do our business.
Information We Obtain
In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we obtain include:
- contact information (such as name, email address, shipping address and instructions, postal code, telephone number, and personal ID);
- login credentials to create an account on the Services (such as email address and password);
- information contained on your social media public profile, to the extent you decide to create an account on the Services using your social media account;
- user generated content related to product reviews, comments, questions and answers;
- payment information, such as name, billing address, account number, and payment card details (including card number, expiration date and security code) for payments processed by us. To the extent any payments are processed by any other third parties such as PayPal or Apple Pay, then the privacy policies of those parties shall govern such information;
- order history, including information about products purchased or viewed on the Services;
- details you provide through contests, sweepstakes and surveys;
- social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plugins offered by social media services like Facebook, Google , Instagram, LinkedIn, Pinterest, Twitter and YouTube) or posted on social media pages (such as our social media pages or other pages accessible to us);
- other personal information contained in content you submit on the Services, such as through our “Contact Us” feature or other customer support tools; and
- information you submit in connection with a career opportunity at Momofuku, such as contact details, information in your resume and cover letter, and details about your current employment;
- Country/region and language preference based on mobile device settings and/or IP;
- IP address, device, operating system, and browser information that we detect.
You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.
How We Use The Information We Obtain
We will use the information we obtain through the Services as needed to fulfill our contractual obligation to provide you with the products and services you request, to deliver products ordered (including, but not limited to, transportation and customs clearance through related third party service providers); and to manage career opportunities with Momofuku.
We also will use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:
- establishing and managing your account;
- communicating with you about your account or transactions and sending you information about features and enhancements;
- processing claims in connection with our products and services, and keeping you informed about the status of your order;
- posting your product reviews and managing our Reviews program;
- improving and customizing your experience with the Services, including providing recommendations based on your preferences;
- identifying and authenticating you so you may use the Services;
- marketing our products to you and providing you with promotions, including special deals, coupons, discounts and chances to win contests;
- communicating with you about, and administering your participation in, contests, sweepstakes or surveys;
- responding to your requests and inquiries and providing customer support, such as through chatbot or other customer support tools;
- operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);
- protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities;
- communicating with you about changes to our policies.
In addition, we may use your contact information to send you newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them and have not opted out.
We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
Automated Collection Of Data
When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, local storage, web beacons, device identifiers, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed above, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting (“first-party cookies”), or by a domain other than the website the user is visiting (“third-party cookies”). A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.
To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer. You can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. [Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can go to the Adobe Flash Player Support page available here. In addition, your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.
The following types of cookies and similar technologies may be used on the Services:
First-Party Cookies Essential For The Services To Function
We use first-party cookies to help enable the Services to function, including to (1) keep track of preferences you specify while you use the Services, (2) access your information when you log into the Services to provide you with customized content and (3) manage the security of the Services.
First- and Third-Party Web Analytics Cookies
Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit www.google.com/analytics/learn/privacy.html. In addition, our Services use FullStory analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser and approximate geographic location based on your device IP address), as well as information about your interactions with our Services (such as clickstream, browsing and keystroke data, and the referring URL and session duration). This information allows us to recreate your sessions so we can get a better understanding of how you use our Services, troubleshoot issues, and administer and improve our Services.
First- and Third-Party Advertising Cookies
Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. If we choose to participate in advertising networks, then you may see our ads on other websites or mobile apps. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection may take place both on our Services and on third-party websites and apps that participate in the ad networks to enable us to track the effectiveness of our marketing efforts.
To learn how to opt out of ad network interest-based advertising in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu.
Third-Party Cookies Intended To Improve The Interactivity Of The Services
Our Services may also support certain third-party services, including social sharing buttons (such as Facebook, Google , Instagram, Pinterest, and Twitter), Tweet lists from Twitter and videos posted on the Services from YouTube. These features use third-party cookies that are placed directly on your device by these services. The privacy practices of any third parties, including details on the information they may collect about you, are subject to the privacy notices of these parties, which we strongly suggest you review. Momofuku is not responsible for these third parties’ information practices.
Our Services may also use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with you, using text on a digital message interface and artificial intelligence. If you ask a question through a chatbot, the chatbot will reply to you in human-ish behavior. Chatbots uses an automated decision making process, when deciding on the correct answer to serve based on your question, and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot. If we use an outsourced chatbox vendor, the vendor will retain the content of those messages, together with responses to those messages and any outcome from those messages. This information will be retained for twelve (12) months and will be used only to provide customer support and improve the quality of the chatbot services.
We also may disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.
Your Rights And Choices
We offer you certain choices in connection with the personal information we obtain about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking on “Communication Preferences”. To the extent provided by applicable law, you also can object to the use of your personal information for direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails, texting STOP to the short code number from which our SMS are being sent or contacting us as specified in the How to Contact Us section below. We will apply your preferences going forward.
To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us as specified in the How to Contact Us section below.
Depending on your location, you may have the right to file a complaint with a privacy regulator if you are not satisfied with our response.
Other Online Services And Third-Party Features
Our Services may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook, Google , Instagram, LinkedIn, Pinterest, Twitter, and YouTube). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Momofuku is not responsible for these third parties’ information practices.
Retention Of Personal Information
To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
How To Contact Us
c/o Momo Holdings LLC
104 W. 27th St, 9th Floor
New York, NY 10001
Attn: Privacy Officer
Subject to applicable law, data requests submitted by email or sent via postal mail may require that you provide additional documentation necessary to confirm your identity.