q:
how do i get in to ko?
a:
http://momofuku.com/ (this is
the only way to get a reservation at ko)
q: may i make a
reservation for someone else?
a: no. the person making the reservation must
attend the meal.
q: may i purchase a
reservation from someone else?
a: no. the person making the reservation must
attend the meal.
q: may i sell my
reservation?
a: no. the person making the reservation must
attend the meal.
q:
why do we only take reservations for parties of
1,2 or 4?
a: this is a small restaurant with only bar
seating. we cannot accommodate large parties or
parties of three due
to space limitations.
q: how many days in
the future are available for booking online?
a: our calendar always shows seven days for
dinner and 14 days for lunch this includes the
current day. therefore, if you
wanted to get a dinner reservation on the
seventh you would log onto the site at 10am on
the first. similarly if you wanted a lunch
reservation on the 14th you would log onto the
site at 10am on the first.
q: when is the new
day available online?
a: 10:00 am
q: how do i know
what's available?
a: green check mark = available / red "x" =
taken
q: i clicked a green
check but didn't get the reservation, why?
a: reservations are given on a first come basis
so you have to click fast, really fast.
even if you see a green check mark you may not
get the seat because someone else may grab it a
split second before you.
q: i am going to be late for my reservation.
what should i do?
a: unfortunately out of respect for the guests
coming in after you we can only hold your table
for 15 minutes. if you are going to be late you
should call (212) 500-0831 and leave a message.
q: why doesn't anyone answer the phone?
a: we have a very cool voice mail system that
emails your messages to the appropriate person.
we'll get your message on our blackberry/email
and get back to you.
q: i need to cancel my reservation. what should
i do?
a: in order to cancel your reservation
you need to click on the cancellation link in
your confirmation email and enter your username
and password. please note, to
secure your reservation you must agree to the
following terms and provide new and valid credit
card information:
"i understand
that although i may cancel my reservation at
any time
if i cancel less than 24 hours in advance of
my seating time
or do not attend my reservation i will be
charged $150 per person."
*we do not store your credit card
information.
it is deleted 24
hours after your reservation time.
q:
what happens to cancellations / is there a waiting
list / do you allow walk-ins?
a: cancelled reservations return to the reservation system. there is
no wait list and we do not allow walk-ins.
q: can i make a reservation by phone?
a: no. sorry but we only take reservations
online.
q: what time do the next available day's
reservation times become available?
a: everyday at 10:00am the next available day
opens for reservations.
q: i never received my confirmation email. what
should i do?
a: check your junk, spam, or bulk e-mail
filters.
q: why do you need
my credit card information to make an account?
a: we want to identify you as an individual with
a unique credit card number associated with a
unique email address.
this helps protect against reservation
scalpers and automated internet spiders that
could snap up reservations and then sell
what should be free.
we want the system to be fair and we figure
that just about everyone has a credit card
number and an email address.
we do not retain your complete credit card
information.
q: i forgot my
password.
a: click on the "forgot password" link on the
reservations' home page.
q: how many reservations can i make per week?
a: we limit reservations to two per week.
q: how do i change
my password?
a: log into the system and click on the "change
password" link on the lower right.
