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click here for
reservation
system faq
q:
what does ko mean?
a: son of
q: what kind of cuisine is it?
a: we try and serve delicious american food.
"ethnic
crossovers also occur when distinct elements
meet in a single recipe. this country is,
after all, a huge melting pot. why should
its cooking not illustrate the american
transformation of diversity into unity?" - wolfgang puck
q:
what's on the menu?
a: we offer a daily tasting menu for dinner
seven nights a week and a separate, longer
tasting menu for lunch on fridays, saturdays and
sundays. we do not offer any a la carte options
but we will make accommodations for food
allergies. the price of the menu is dictated by
the price of ingredients.
q: how much does it
cost?
a: prices vary according to market availability
and the current menu selected by our chef.
click here for current
pricing.
q: how long does it
take to eat at ko?
a: lunch has a larger menu than dinner and
therefore requires approximately three hours to
complete, dinner averages around two hours.
q: do you offer
beverages?
a: yes, we offer an extensive selection of wine,
sake and beer. we also have several
pairing options to go with your meal.
q: where do your ingredients come from?
a: we use local farms with sustainable practices
for as much as possible.
q: are there desserts available?
a: yes.
q: do you have a corkage fee?
a: yes, $45
q: why are reservations taken at ko?
a: because the menu and style of service are
enhanced by set dining times
q: do you do take out orders?
a: no.
q: do you do delivery orders?
a: no.
q: do you have gift cards?
a: yes.
q: do you do catering?
a: no.
q: do you have parking?
a: there's plenty of parking on the street or
in
parking garages (click here)
q: i
have a disability can you make an accommodation?
a: we make reasonable accommodations. please let
us know when making a reservation.
q:
how do i get in to ko?
a:
https://reservations.momofuku.com/ (this is
the only way to get a reservation at ko)
q: may i make a
reservation for someone else?
a: no. the person making the reservation must
attend the meal.
q: may i purchase a
reservation from someone else?
a: no. the person making the reservation must
attend the meal.
q: may i sell my
reservation?
a: no. the person making the reservation must
attend the meal.
q:
why do we only take reservations for parties of
1,2 or 4?
a: this is a small restaurant with only bar
seating. we cannot accommodate large parties or
parties of three due
to space limitations.
q: how many days in
the future are available for booking online?
a: our calendar always shows seven days, the
current day and the following six.
q: when is the new
day available online?
a: 10:00 am
q: how do i know
what's available?
a: green check mark = available / red "x" =
taken
q: i clicked a green
check but didn't get the reservation, why?
a: reservations are given on a first come basis
so you have to click fast, really fast.
even if you see a green check mark you may not
get the seat because someone else may grab it a
split second before you.
q: i am going to be late for my reservation.
what should i do?
a: unfortunately out of respect for the guests
coming in after you we can only hold your table
for 15 minutes. if you are going to be late you
should call (212) 500-0831 and leave a message.
q: why doesn't anyone answer the phone? a: we have a very cool voice mail system that
emails your messages to the appropriate person.
we'll get your message on our blackberry/email
and get back to you.
q: i need to cancel my reservation. what should
i do? a: in order to cancel your reservation
you need to click on the cancellation link in
your confirmation email and enter your username
and password. please note, to
secure your reservation you must agree to the
following terms and provide new and valid credit
card information:
"i understand
that although i may cancel my reservation at
any time
if i cancel less than 24 hours in advance of
my seating time
or do not attend my reservation i will be
charged $150 per person."
*we do not store your credit card
information.
it is deleted 24
hours after your reservation time.
q:
what happens to cancellations / is there a waiting
list / do you allow walk-ins? a: cancelled reservations return to the reservation system. there is
no wait list and we do not allow walk-ins.
q: can i make a reservation by phone? a: no. sorry but we only take reservations
online.
q: what time do the next available day's
reservation times become available? a: everyday at 10:00am the next available day
opens for reservations.
q: i never received my confirmation email. what
should i do? a: check your junk, spam, or bulk e-mail
filters.
q: why do you need
my credit card information to make an account? a: we want to identify you as an individual with
a unique credit card number associated with a
unique email address.
this helps protect against reservation
scalpers and automated internet spiders that
could snap up reservations and then sell
what should be free.
we want the system to be fair and we figure
that just about everyone has a credit card
number and an email address.
we do not retain your complete credit card
information.
q: i forgot my
password.
a: click on the "forgot password" link on the
reservations' home page.
q: how many reservations can i make per week?
a: we limit reservations to two per week.
q: how do i change
my password?
a: log into the system and click on the "change
password" link on the lower right.
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